At Zabeel Star Travel and Tourism LLC, we understand that sometimes plans change, and we want to make the process as hassle-free as possible for you. Here’s our friendly change and cancellation policy:

If you need to make changes or cancel any of the goods and services you’ve purchased through our website, simply reach out to us in writing. You can send your requests to our service help address provided at the end of these terms or drop us an email at [email protected]. Please make sure to send your requests at least 24 hours before your scheduled service, during our working days. Our offices are open from 0900 to 1800 United Arab Emirates local time, every day from Sunday to Thursday, except on public holidays and holidays declared for private sector establishments in the United Arab Emirates.

We understand that sometimes the terms and conditions you agreed to during your purchase might not have specific change or cancellation policies mentioned. In such cases, unfortunately, we won’t be able to accommodate changes, and your purchase will be non-refundable in case of cancellation.

Similarly, if the cancellation policy in your purchase terms doesn’t explicitly state a refundable amount or how it’s calculated, please note that your purchase will be non-refundable in the event of a cancellation.

When it comes to calculating the price of partly utilized services, don’t worry. We’ll calculate it based on the price of the services you’ve used at the time of your request, not pro-rata.

For those eligible for changes and cancellations, we promise to process your requests within 2 working days, as soon as all necessary payments are settled. In case of a cancellation, we’ll refund any payments owed to you after deducting the necessary processing fees. You can expect the refunded amount to be credited back to the same payment card or account you used for your original purchase, within 30 working days. Please note that some payment cards and accounts may take an additional 30 days to display the credited amount.

We’re here to assist you every step of the way, so please don’t hesitate to reach out if you have any questions or need further assistance. Your satisfaction is important to us, and we’re here to make your travel experience as enjoyable as possible.

You can reach us by visiting our contact page.